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Frequently asked Questions

Browse our customer service directory and receive answers to the most common questions.

Some countries require the recipient of your parcel to pay import duty of taxes on the shipment. The Dutch Tax and Customs Authority's customs page lists customs per country.

Use track and trace to pinpoint your parcel in the US at any time of the day. Use international track and trace to follow other parcels. Make sure you have the shipment number and the recipient's postal code, so we can tell you exactly where your parcel is. We'll e-mail you as soon as your parcel has been delivered.

If you're sending your parcel to an address in Miami and drop it off at Legacy Wing point before 4 PM 

You can send your parcel from a Legacy Wing store or leave it in a parcel station to be sent later. With 2,800 points in the US, there's sure to be one near you.